Refund Policy
How the Digital Wealth Returns and Refund Process Works:
Exchange:
Your order will be exchanged for in case the delivered product is in different size or color
Replace:
Your product will be replaced in case the delivered product is damaged or defective.
Refund:
If the delivered product is unavailable in your preferred size or color or model, or if it is out of stock, you may decide that you want your money back. In this case, you may choose to Refund to have your money returned to you.
- Depending on the kind of product you wish to return, your return request may have to undergo a verification process
- Following verification, you will be required to confirm your decision based on the category of the product ordered.
- Keep ready all the necessary items for a smooth returns process with the invoice, original packaging, price tags, accessories, etc.
- Pickup and Delivery of your order will be scheduled in case of exchanges and replacements
- A refund will be initiated and processed if applicable
How long does the product returns process take?
As soon as you fill out the Returns form online, you will receive an email at your registered email address and an SMS on your registered mobile phone number. You can also track the process by visiting the My Account page on your laptop or smartphone by clicking on My Orders. If you’re going in for an exchange, your replacement product will be delivered to you at the same time as the pick-up in most cases.
Product Returns Policy for different Product Categories
Return is a facility provided by respective sellers directly under this policy in terms of which the option of replacement and/or refund is offered by the respective sellers to you.
The returns policy brings in a lot of changes keeping in mind our loyal customer base.
One small caveat, all products listed under a particular category may not have the same returns policy.
How many days does the customer need to initiate the return or refund after the initial delivery?
7 days
You may request a replacement within 7 days of delivery for all electronics.
10 days
You may request a refund/ replacement within 7 days of delivery for the Fashion category which includes clothing.
Product Returns – Common Scenarios
When is your order eligible for product returns, replacement, or refund?
When your order is damaged, defective, or tampered
First, check if there is any damage to the product that you ordered. Sometimes, the package may appear to be damaged due to shipping and handling but the product inside the packaging may be in good condition. However, if you notice that your package has been tampered with or the product is not sealed properly in its box, you can reject the order on the spot. If you notice this after you accept the package, you may opt to raise a Return request. Click on the Orders tab to find the Return option. Opt for this and follow the next steps of the process.
Depending on the category of the product ordered, you may opt for a Replacement or Refund.
Different fit, color, or style
Ordered the t-shirt and discovered the t-shirt doesn’t fit you? Don’t worry. Log into your account, go to the Orders tab, click on Return, choose the reason as size fit issue and select the Exchange option. Exchanges are an option when the size does not fit you OR you do not like the color of the product.
Product returns and replacement in case of Out-of-Stock products
Ordered a t-shirt and discovered that it does not fit or is different in color? What if there is no replacement available in that size?
You will get a full refund in case you want to replace the product and the related product is out of stock you will get the full refund.
You ordered one thing but got something else
So, you ordered a green color iPhone 13 pro but it is delivered with a silver color iPhone 13 pro. While it is not a common occurrence, such scenarios should be immediately alerted for Returns.
Once notified for return, our delivery personnel will collect the product delivered to you and provide you with a replacement of the exact product that you ordered. Remember to read the return policy on the page where your product is described.
If you need the refund
If you are unsatisfied with your replacement, or if the specific product or model that you want is out of stock, our customer support team may advise you to opt for a refund.
Choose the Request Return option after filling out the details from your My Orders page. Your refund will be processed after approval.